FAQ’s

What is your Return Policy?

Due to a considerable amount of our products being single use, sterilized, disposable and to be used on clients in an aesthetic or cosmetic tattooing application we are unable to accept returns.
We do however have message us buttons on every page to answer any and all questions on products you may have. You may also contact us by texting or calling (306)612-2119 anytime 24/7 or send us an email: Lamorous@icloud.com to assist you in making the right purchase.

What if I received a defective or broken item?

Even though our shipping department takes great care in packaging, inspecting and cushioning your products prior to shipping, mishaps can occur either during or prior to delivery.
In these rare instances, we may upon our discretion request pictures or video of the product to be sent to us to see if there is any possible quick solutions.
Depending on the product, at our discretion we may refund the purchase, exchange, provide store credit or replace the item.
Cosmetic Tattooing / PMU machines, LED Headlamps, Lighting and Furniture we may request to ship back to us prepaid.
If you receive a damaged or defective product, you can contact customer service @ 306-612-2119 or email: lamorous@icloud.com to start the claim process. Please have your order ID handy and date of purchase.

What do I do if I never received my order I’ve already placed?

Shipping in Canada is via Canada Post with tracking numbers. In the unlikely event the item does not arrive contact customer service @ 306-612-2119 (call or text).
We will do our best to find your package!

What are my Shipping Options?

Our Shipping Department uses Canada Post for Canadian shipments.
We send all products with tracking numbers and provide status updates so you know when it’s coming.
We also offer Free In-Store Same-day Pickup Monday to Friday 9:00am to 5:00pm.
Furniture (Massage Beds) are not available for flat rate shipping and only available via In Store pick up.

When will I receive my order?

Shipping standards can vary depending on your region.
Delivery Standards can be better estimated by visiting Canada Post using the following link:
https://www.canadapost.ca/business/tools/ds/default.aspx?LOCALE=en&ecid=murl%7Cpdn%7Cjr%7C307

How do I make changes to an order I’ve already placed?

Where are you located?

How do I contact your company if my question isn’t answered here?